🚨General Terms And Conditions

Introduction

These terms and conditions, along with referenced documents (collectively, "Terms"), govern the use of this website ("Website") and its associated services ("Service").

Please read these Terms carefully as they contain important information about your legal rights and obligations when using the Website, establishing a legally binding agreement between you, the customer ("Customer"), and us. By accessing or using this Website and the Service, whether as a visitor or a registered user with an account ("Account"), you agree to these Terms, including any modifications published from time to time. If you disagree with these Terms, please refrain from using the Service and the Website.

The Service is operated by Muchogaming N.V, a company incorporated under the laws of Curaçao, with registered number 153069, and whose registered address is situated at Abraham de Veerstraat 9 Curaçao P.O. Box 3421 and licensed under Gaming Services Provider N.V., license # 365/JAZ, to offer online gambling services.

General Terms

We reserve the right to modify these Terms at any time. Please review these periodically for changes. Amendments become effective immediately upon posting on the Website. If you object to the changes, stop using the Service immediately. Continued use after such changes signifies your acceptance of the revised Terms. All unsettled bets before the changes will adhere to the original Terms.

Your Obligations

By accessing the Website and using the Service, you acknowledge:

You are at least 18 years old or of legal gambling age in your jurisdiction. We may ask for age verification at any time.

You have the legal capacity to enter into binding agreements. Do not access the Website or use the Service if you lack this capacity.

You reside in a jurisdiction where gambling is permitted. You are not from a country where online gambling access is denied to its residents.

You will not use VPNs, proxies, or similar services that alter your real location.

You are the rightful owner of the payment method used.

You will make payments in good faith and not attempt to reverse a payment or have it reversed by a third party.

You accept that gambling involves the risk of losing money deposited to the Service, and you are fully responsible for such losses.

You will not use information for betting that is obtained unlawfully or against the law of the country where the bet was placed.

You are betting on your behalf, not for any commercial purpose or on behalf of someone else.

You will not manipulate the Service in bad faith or in a way that affects its integrity or us.

You will act in good faith towards us and the Service at all times.

You, or related parties, are not part of our Affiliate program.

Restricted Use

You are prohibited from using the Service if:

You are under 18 or the legal age of majority in your jurisdiction, or acting on behalf of someone below that age.

You are from a country where online gambling access is illegal for its residents.

You are a resident of or accessing the Website from any of the following: USA and its territories, France and its territories, Netherlands and its territories (including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten), Australia and its territories, Austria, Germany, UK, Spain.

To harvest or collect information about other users without consent; to disrupt the Service or other users; or to engage in unauthorized or unlawful activities.

You cannot sell or transfer your account or acquire an account from a third party.

Transferring funds between player accounts is forbidden.

We may terminate your Account if used for unauthorized purposes, with possible legal action in some cases.

Employees of the Company and related parties are not permitted to use the Service for real money without prior consent. Violations will lead to account termination and forfeiture of any winnings.

Registration

When using the Service, you agree to:

We may refuse registration at our discretion without providing a reason.

You must complete the registration process and accept these Terms before use. Verification may be required to start betting or withdraw winnings.

Provide accurate contact information and keep it updated. Failure to maintain accurate information may result in missed critical notifications and changes to these Terms.

You are allowed only one Account. Discovery of multiple Accounts will lead to immediate closure.

To ensure financial integrity and confirm identity, additional personal information or third-party verification may be required.

Keep your password confidential. We assume all account transactions are made by you unless proven otherwise.

You must not share content from the Service without authorization, including screen captures or any form of reproduction.

Upon registration, all available currencies on the website will be accessible for your transactions.

We reserve the right to decide on Account openings, and refusal to open an Account will not be explained.

Further information and documentation may be requested after your application to comply with our legal and regulatory obligations.

Your Account

Your account transactions are in the selected currency, and we do not offer credit for using the Service.

We may close or suspend your Account for non-compliance with these Terms or to ensure Service integrity, often without prior notice.

We have the right to close or suspend any Account and return all funds. Any matured contractual obligations will be honoured.

We reserve the right to refuse, cancel, or limit any wager at our discretion.

We may correct any mistakenly credited amounts and demand repayment of any overdrawn amounts.

Inform us of any account errors as soon as they are identified.

Gambling should be for entertainment; stop if it's no longer fun. We offer self-exclusion options for those losing control.

Account transfers, sales, or pledges to others are prohibited.

To close your account, contact our Customer Support with your Registered Email Address.

Inactive Accounts

We will charge a monthly fee for accounts inactive for 12 consecutive months, provided they are in credit.

You'll be notified before the fee is charged, with the option to log in and withdraw funds.

The fee is deducted monthly until there's no credit or account activity resumes after the initial 12 months.

Deposits

Deposits should be made from an account in your name, and foreign currency deposits will be converted based on current exchange rates.

Fees may apply to deposits and withdrawals. Transaction costs for deposits are usually covered by us.

Third-party payment processors are used for credit and debit card deposits.

You agree to pay all charges related to using the Service and not to reverse or cancel deposits.

Promotional or bonus offers acceptance comes with specific terms.

Deposits from illegal activities are prohibited.

Keep a copy of your transaction records and Terms for future reference.

Responsibility to know and follow local laws regarding online gambling rests with you.

Withdrawals

Withdraw requests must comply with our conditions. The minimum withdrawal amount is set per transaction.

A fee may apply if the deposited amount is not wagered at least once.

Additional verification may be required for withdrawals.

Withdrawals must be made to the original payment method used for depositing

Contact Customer Service for withdrawal assistance if your account is inaccessible.

The maximum monthly withdrawal amount is set. Larger withdrawals are considered on a case-by-case basis.

We cannot process withdrawals if the Restricted use policy is breached.

Payment Transactions and Processors

You are responsible for all payments owed to us and must make payments in good faith.

Third-party processors may be used for payments, and you agree to their terms if informed.

All transactions are monitored for anti-money laundering and will be reported if suspicious.

Errors

In case of system errors, all bets are void. You must inform us immediately upon discovering an error.

We reserve the right to cancel or void bets due to human or system errors.

We may recover any overpaid amounts due to errors and adjust your Account accordingly.

Rules of Play, Refunds, and Cancellations

Event outcomes are determined on the settlement date. Results are final after 72 hours.

All bets are considered final unless a system or human error occurs.

Refunds are issued if match results are officially overturned within the payout period.

In games offering a draw option, stakes are lost if a team wins or loses. Refunds are issued for draws if no draw option was offered.

Wagers may be deemed invalid if event validation is not possible

We set minimum and maximum wager amounts, which are subject to change.

Customers are responsible for their Account transactions. Duplicate or missing bets will not be entertained.

Matchups will proceed as long as teams are correctly identified, regardless of the league listed.

Start dates and times for eSport matches are indicative. Suspended or postponed matches are refunded if not resumed within 72 hours.

Wagers have action based on official dates announced by governing bodies.

Team stand-ins do not invalidate results.

We reserve the right to remove events and markets from the Website.

Communications and Notices

Communications should be made using the Customer Support form on the Website.

Notices to you will be posted on the Website or sent to your Registered Email Address.

All communications must be in English and sent from the Registered Email Address.

You agree to receive promotional emails from us upon registering. You can opt-out at any time.

Matters Beyond Our Control

We are not liable for Service failure or delay due to force majeure events.

Liability

We are not liable for any direct or indirect losses unless caused by our breach of statutory duty.

Our total liability is limited to the value of your bets or €500, whichever is lower.

We recommend taking precautions to protect against harmful programs or devices.

Underage Gambling

If we suspect underage gambling, your Account will be suspended for investigation.

If confirmed, winnings will be forfeited, and deposited funds returned or retained until legal gambling age is reached.

Fraud

We will pursue criminal and contractual sanctions against any Customer involved in fraud.

Funds from fraudulent activity will be confiscated.

Using game patterns to exploit bonuses or game features is prohibited and leads to winnings forfeiture.

Intellectual Property

Unauthorized use of our intellectual property may lead to legal action.

We own all rights to the Service, software, and odds.

You may not use our marks without authorization.

Your License

We grant you a non-exclusive license to access the Service for personal, non-commercial use.

Unauthorized exploitation of the Service or content is prohibited.

Your Conduct and Safety

Prohibited Behavior may result in Account termination or legal action.

Engaging in unlawful activities or infringing on others' rights through the Service is forbidden.

Links to Other Websites

We are not responsible for the content or practices of third-party websites linked from the Service.

Complaints

If you have a complaint, contact our Customer Service using your Registered Email Address.

Disputes must be reported within three days of the wager settlement.

Disputes not resolved by our Customer Service may be escalated to our licensing authority.

Assignment

You may not assign your rights under these Terms without our consent.

Severability

If any provision is found unenforceable, it will be modified to remain effective, without affecting the remainder of the Terms.

Breach of Terms

We may suspend or terminate your Account for breach of these Terms without prior notice.

General Provisions

These Terms constitute the full agreement between you and us regarding the Service.

These Terms are governed by Curaçao law.

The English version of these Terms is the definitive version.